JOB OPENING:
Guest Relations Officer / Concierge
Job Responsibilities:
To deliver professional and expert concierge services to customers.
To handle customer requests or enquiry via phone, email, and/or chat.
Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
Establish relationships with customers with a positive customer experience feeling after every contact.
Communicate responses in a clear, professional, timely and concise manner.
Work with team and resources to provide customer with requested service.
Other ad-hoc duties as assigned.
Job Requirements:
Candidates must possess at least 2 years of Call Centre / Cabin Crew / Hospitality experiences, preferably from Night Business Industry;
Proficient in Microsoft Office (especially Excel and PowerPoint);
Customer service oriented, result driven & good team player;
Excellent communications & interpersonal skills;
Able to work in a fast paced environment;
Able to commit club hours, weekends and public holidays.
There are many benefits and advantages in joining us:
Multi-cultural work environment;
Dedicated training programs;
A highly motivated team;
Firm commitment to the development of careers.