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JOB OPENING:
Guest Relations Officer / Concierge

Job Responsibilities:

  • To deliver professional and expert concierge services to customers.

  • To handle customer requests or enquiry via phone, email, and/or chat.

  • Interact with customers to provide information in response to inquiries and to handle and resolve complaints.

  • Establish relationships with customers with a positive customer experience feeling after every contact.

  • Communicate responses in a clear, professional, timely and concise manner.

  • Work with team and resources to provide customer with requested service.

  • Other ad-hoc duties as assigned.

 

Job Requirements:

  • Candidates must possess at least 2 years of Call Centre / Cabin Crew / Hospitality experiences, preferably from Night Business Industry;

  • Proficient in Microsoft Office (especially Excel and PowerPoint);

  • Customer service oriented, result driven & good team player;

  • Excellent communications & interpersonal skills;

  • Able to work in a fast paced environment;

  • Able to commit club hours, weekends and public holidays.

 

There are many benefits and advantages in joining us:

  • Multi-cultural work environment;

  • Dedicated training programs;

  • A highly motivated team;

  • Firm commitment to the development of careers.